Many email systems tend to have HTML turned off by default in the email settings, so when the email is received the Electronic Application link does work as a clickable hyperlink. The URL must then be copied and pasted in an Internet browser. The Electronic Application link sent to the applicant has a unique form ID in the URL. If you miss copying any of the characters in the file ID, the page will give an error. The link may show in two lines as shown below, but along with the first line all of the letters and numbers from the second line are needed to access the Electronic Application.